FAQ
You got questions, we got answers.
Our team has prepared answers to most commonly asked questions about the sale process.
Getting Started
Have questions about the initial steps? This section provides essential information on how to get started with our service, including timelines for receiving a no-obligation cash offer, how quickly we can finalize the sale, and what simple documents are required to move forward. Find out how easily you can secure a quick valuation today.
How do I get started with Help?
Contact us today via our website or call our team for a free, no-obligation cash offer. We’ll take care of everything, ensuring a smooth and stress-free sale experience.
How long will it take to get an offer on my property?
We do not offer an instant online valuation. Tell us about your property and we will make you a formal, no-obligation cash offer within 24 hours. Our offers are typically 75 to 85% of market value, and we show you how we reached the figure.
How long does it take for the funds to reach my account?
You receive the money on completion day, usually 2 to 6 weeks after you accept our offer.
How quickly can you buy my home?
Completion is usually 2 to 6 weeks after you accept our offer, depending on the legal work. We’re happy to work to your timescale and fit the purchase around your priorities.
What documents are required?
You will need: Proof of identity (passport or driving license). Title deeds for your property. Any outstanding mortgage details. Energy Performance Certificate (EPC), if required. We’ll guide you through the paperwork and handle much of the legal process with you.
Selling
We offer a better way to sell your property. Explore answers to common concerns about the selling logistics, including flexible completion dates, whether you can sell if you’re already listed with an estate agent, and our zero-obligation policy. Learn about our commitment to ensuring a hassle-free sale that fits your personal timescale.
Will I have to move out immediately after selling my property?
No, we are completely flexible with a completion date that suits your needs. Allowing you to have time to plan your future plans.
Can I sell my house to Help if it’s listed with an estate agent?
Yes, but you may need to terminate your agreement with your estate agent. Check the terms of your contract to ensure compliance before coming to us.
What happens if I change my mind after accepting an offer?
You’re under no obligation to proceed until contracts are agreed upon. If you change your mind before this point, you can cancel the process without any fees or hassle.
What if I decide not to sell my house?
That’s fine! We understand not everything is within your control and circumstances related to your house sale can change in an instant. All our offers have zero obligation attached, meaning you have complete freedom to hold off until you’re sure you want to sell. And if you decide you want to sell your house fast in the future, we can pick up right where we left off!
General
Dive into the fundamental details of our service. Here you’ll find out what is a rapid house sale, where exactly we operate, our commitment to buying any house regardless of condition, and no hidden fees (we even pay your legal costs!). Get the clarity you need before selling your home fast for cash.
What is a rapid house sale?
A rapid house sale is a sale to a cash buyer, so there is no buyer chain or mortgage approval to wait for. We make a formal cash offer within 24 hours of our call, and completion is usually 2 to 6 weeks later, on a date you choose.
Where do you operate?
We work with homeowners across the West Midlands, including Birmingham, Coventry, Wolverhampton, Solihull and Walsall, and across Greater London. Whether your property is in a larger city or a quieter town, our team at Help is committed to delivering a fast, stress-free cash offer suiting your needs.
Do you really buy any house?
Providing we can agree on a price, yes! We want to make it as easy as possible for anyone to see their home – no matter the age or condition.
How much will I have to pay to use your service?
Nothing! In fact, we’ll even pay your legal fees. There are no hidden fees to using our service – the offer you get for your home is the amount of money you’ll receive upon completion.